This Privacy Policy explains how we collect, use and protect personal information when you use Deluxino services. We take your privacy seriously and aim to be clear about what data we hold, why we hold it and the choices you have. This page covers the main categories of information we collect, how we use that information and how we keep it secure.
Personal data includes the information you provide when you register an account or contact us, such as your name, date of birth, email address, telephone number and payment details. We also collect identity documents where needed to verify age and identity.
Technical data covers device and connection information, including IP address, browser type, device identifiers, operating system, location data derived from your IP, and other diagnostics that help us deliver and improve the service.
Transactional data records deposits, withdrawals, play history, bets, wins and losses, bonus use and customer service interactions. We also keep records of your activity on the site to help detect fraud and to provide customer support.
We use your data to operate your account, process transactions and verify identity, to provide customer support, to manage safer gambling controls and to comply with legal obligations. We may also use aggregated or anonymised data for analytics and to improve our services. We do not use personal data for unexpected purposes without informing you first.
We protect personal information using appropriate technical and organisational measures, including encryption in transit and at rest, access controls and secure storage. Access to personal data is limited to staff and third parties who need it to provide our services. We regularly review our practices to maintain security.
We use cookies and similar technologies to operate the site, remember your preferences and deliver functionality. Some cookies are essential for account operations; others are used for analytics and performance. You can manage cookie preferences through your browser settings or the cookie control tool on the site.
You have rights over your personal data including the right to access a copy of the data we hold, to request correction of inaccuracies, to object to processing in certain circumstances and to request restriction of processing. Where applicable, you may also have the right to data portability.
If you wish to access, correct or delete your personal data, please contact our support team. We will respond to requests in line with applicable law. In some cases we may retain certain information where required for legal, regulatory or fraud-prevention reasons.
We may share personal data with payment processors, identity-check providers, fraud-prevention services, analytics vendors and other trusted partners who act on our behalf. We require these parties to treat your data securely and only for the purposes we specify. We may also disclose information where required by law or to protect our rights.
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. We will publish the revised policy on the site and indicate the effective date. Please review this page periodically to stay informed about how we handle personal information.
