Our support team is on hand to help with account-related issues, payment and bonus enquiries, technical concerns or general feedback. Contact us for swift help with registration, withdrawals, game access or security questions; our advisers can guide you through verification and safer-gambling tools, and will do their best to resolve your enquiry quickly. You can also attach screenshots to help us investigate.
| Department | Contact |
|---|---|
| Customer support | [email protected] (email responses within 24-48 hours; help with account, payments and safer-gambling enquiries) |
| General enquiries | [email protected] (general enquiries and media requests) |
| Affiliate enquiries | [email protected] (partner enquiries and commission support) |
| Phone | +44 20 7946 0321 (Mon-Fri, 09:00-18:00; phone support for account and verification queries) |
| Working hours | Mon-Fri, 09:00-18:00 |
For detailed requests, account issues or when you need to send documents, please email [email protected] as our preferred contact method. Include a clear subject line, your account details and up-to-date contact information to help us respond quickly. Attach any relevant files and allow reasonable time for verification, as incomplete details may delay resolution.
Our support team aims to respond to most enquiries within one business day. Complex issues or identity checks may require extra time to investigate and could take several days depending on the case. We’ll keep you updated on progress and aim to resolve straightforward requests quickly. If you need immediate assistance, use our live chat or phone support during opening hours.
We’d love to hear your feedback, suggestions or ideas for improving the site. Please tell us what works well and what could be better, we review all input carefully and use it to shape updates, features and the overall user experience. Your comments really help us make the site easier and more enjoyable to use.
