These Terms and Conditions explain the rules that govern use of Deluxino’s platform and the relationship between us and our users. They set out your responsibilities when you register and play, and explain how we operate promotions, account controls, payments and disputes. By using the site you agree to comply with these terms and any other policies we publish.
You are responsible for keeping your account details accurate and secure. Only one account is allowed per person, household or address unless we agree otherwise in writing. You must keep your login credentials confidential and notify us immediately if you suspect unauthorised access. We may require identity verification before you deposit, play or request a withdrawal; failure to provide requested documents may result in account suspension or refusal to process transactions.
To open an account you must be at least 18 years old and capable of entering into a legal agreement. You must not use the service if local law prohibits your participation. We may restrict or refuse registration from certain jurisdictions for operational or legal reasons. Providing false information or using another person’s details is prohibited and may lead to account closure and forfeiture of funds.
Users must not use the platform for fraudulent activity, money laundering, collusion or any behaviour that compromises fair play. The use of multiple accounts, automated play tools, VPN evasion or abuse of promotions is prohibited. We reserve the right to investigate unusual betting patterns or suspected abuse and to take appropriate action, including withholding winnings, voiding bets or closing accounts.
Promotions and bonuses are subject to separate terms and conditions which form part of these terms. Unless otherwise stated, bonuses may carry wagering requirements, game restrictions and maximum bet limits. We may decline, limit or withdraw any offer where we suspect misuse, abuse or breach of promotional terms. Any bonus funds and related winnings may be forfeited if you do not meet the stated conditions.
We support a range of payment methods and set minimum deposit and withdrawal amounts for each method. All transactions are subject to identity and security checks. Withdrawals may be subject to verification, pending periods and processing times; we will not process withdrawals until required checks are completed. We do not guarantee timing for third-party payment networks.
We allow you to set personal deposit, loss and session limits, and we may also impose limits for security reasons. Where required, we will request documentation to verify identity, address and payment details. If documentation is not provided within a reasonable time, we may restrict account activity or close the account in line with these terms.
If you have a dispute or complaint you should contact our support team and provide full details. We will acknowledge complaints promptly and seek to resolve them fairly and quickly. If we cannot reach an agreed outcome, we will explain any further steps available to you, including escalation routes where appropriate.
We may amend these Terms and Conditions from time to time. We will publish updates on the site and, where appropriate, notify registered users. Continued use of the platform after changes are published constitutes acceptance of the updated terms. If you do not accept an update you should stop using the service and close your account in accordance with our account closure process.
